Solution Specialist (IT Support)
NSG, LLC -
Date Posted: April 08, 2015 - 09:04 AM
Job DescriptionObjective: Solution Specialists act as the first point of contact for our clients who need IT support. As a Solution Specialist, you will work directly with customers on a consulting basis to assist with all aspects of IT management. NSG's business model is focused on delivering an excellent customer experience; therefore our Solution Specialists play a critical role in our ability to deliver excellence to our clients.
Essential Duties and Responsibilities:
As a Solution Specialist, you will work directly with customers on a technical basis to quickly and effectively restore 100% functions related to technology.
Act as the primary resource to remotely resolve perform troubleshooting and lead problem-solving efforts to resolve client issues immediately and restore functionality at the end-user level
Daily alert monitoring with responsibility for investigation and resolution of alerts to ensure that all network components are running successfully
Maintain records in the ticketing system to reflect the time billed for an issue accompanied by detailed notes for client resolution.
Primary resource for monthly validation of data backups
Assist with training, onboarding, and mentorship of future personnel
Participate in 24x7 On-Call rotation assignments
Perform other duties as assigned
Job RequirementsProficiency with computing hardware and software including:
Demonstrated proficiency in MS Office applications (Office 2003-2013)
Desktop Configuration, Imaging & Standardization with BIOS knowledge
Networking knowledge: router, firewall, WAP, switches
Servers: SCSI configuration, Raid arrays, Backup tape drives
MS Windows Server, MS SQL Server, MS Exchange Server
DHCP, DNS, TCPIP, RRAS, Terminal Services
Backup Software, devices and media
Knowledge and Experience Required:
Bachelor's degree in related field or equivalent experience in remote support, helpdesk, network administration, and support activities in multi-user network environments.
Ability to work effectively on cross-functional teams as well as self-manage with a "get it done" attitude
Strong communication skills with ability to assume ownership through complete resolution
Demonstrate a high level of organizational skills with the ability to self-manage and prioritize a dynamic workload.
Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
Successful completion of a background check
Reliable transportation is required; Must be able to drive to assigned sites to complete work
Education: BachelorΥs degree
Experience: 2 years
|Work Hours||Compensation||Job type||Start Date|
|40||$35-45K Annual Salary + Benefits||Full time||April 28, 2015|
Company Description We build long-term client relationships based on mutual trust and respect by maximizing our most important asset Our Team. We execute with exceptional customer service, personal communication and innovation to proactively deliver solutions that increase our clients productivity.
Contact Information Mary Pogue