Call Center Customer Service Representative
Submitted on November 16, 2012 at 1:57 PM
Company: Kelly Services
Brief Company Description: Major Franklin, TN, based company that is extremely stable and continues to grow, has multiple openings for Call Center Customer Service representatives.
Contact:
Sommer Deebanks
sommer.deebanks@kellyservices.com
(615) 215 - 8900
Job Type: Temp
Hours: 1:00 p.m. - 9:30 p.m. M-F
Start Date: December 03, 2012
Compensation: LEFT BLANK
Education Level: High school
Minimum Experience:
1 year
Job Description:
You'll be responsible for speaking with customers on inbound/outbound calls; identify, evaluate and prioritize user questions, problems, complaints and formulate plans of resolution or a work-around whenever possible. Maintain and restore customer satisfaction, along with teaming with other support and/or development teams as required. Perform problem analysis, problem determination and recommended resolutions to the development team for customer reported problems. Escalate issues internally, follow up on escalated issues and provide feedback to end-user, and keep managers, customer service peers and QA appropriately informed of problems and progress.
Job Requirements:
Qualifications:
At least a year of customer service/call center experience, with excellent customer service skills.
Solid communication skills and excellent listening abilities.
Able to work through a problem and find a resolution.
If you have the above mentioned skills please forward your resume to sommer.deebanks@kellyservices.com or call 615-215-8900. Thank you for your interest!
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