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Customer Service

Outfitter Satellite, Inc. -

Job DescriptionWe are seeking a full time Customer Support Representative to work as an order/customer support specialist for our e-commerce company specializing in Satellite Phone Sales and Rentals. This is a 40 hours per week position in a fast-paced and stimulating environment. Satellite communications is needed by individuals, corporations, and government agencies in situations where conventional communications equipment lacks coverage or has temporarily failed so you will talk to a lot of interesting people with interesting challenges. We are offering this position with the of long-term growth and advancement. We seek a detail-oriented, computer literate, hard-working, multi-tasking person to help process daily orders and field phone calls from potential or existing customers.

Daily tasks include:

(this is a list of typical tasks that the applicant MAY do during the course of the day, not all tasks will be done daily)

creating price quotes and converting approved quotes to orders
following up on existing sales opportunities
providing basic operational guidance to customers (training provided)
assisting/performing in the preparation, configuration, and shipping of satellite phone and terminal equipment to our customers
Setting up customers in our respective order and billing systems
Assist with collection of new account information (credit cards) to ensure consistent payment for the services provided
Activation and Deactivation of service via the vendor portal
Sales support for our customers needing help navigating our online store
answer Billing questions regarding the ongoing monthly and annual service of the customer
Up-selling of products and services applicable to the customer

Job RequirementsJob applicants need to be comfortable with the basic functions of using a computer system and interacting with a variety of databases and online interfaces that are used to track our customer purchases, bill out satellite airtime, and activate/deactivate/monitor satellite phones at the network level. Our company uses Macintosh computers in house, but our clients, use iOS, Android, Windows, and Macintosh operating systems in conjunction with the satellite phone equipment that we rent and sell, so a good general ability in using all these operating systems is a plus.

Grammar and Math: Tasks include calculating order and shipping costs and explaining the details of different service plan options to our customers. It is important to be able to consistently represent our companyís offerings clearly and concisely in written and verbal communications without grammatical or mathematical mistakes.

Phone and Email Etiquette: Our business is primarily transacted through phone calls, email communications, and internet-based customer web portals. A professional, but friendly phone voice and email attitude is required.

Time Organization Abilities: This job requires the time-sensitive and accurate handling of our customerís personal and credit information. Accurate data entry is a critical part of your daily tasks, and applicants must be able to organize both their time and their productivity to meet the daily demand the position requires.

Qualifications Education: Varies
Experience: other

Work HoursCompensationJob typeStart Date
40TBDFull timeApril 18, 2015

Company Description Outfitter Satellite is a small family-owned company that has been selling and renting satellite phone equipment since 1998. Our customers include individuals traveling to remote locations, corporations needing emergency back up communications after a hurricane or regional disaster, and government and humanitarian organizations operating world wide. Our clients come to us to resolve difficult communication challenges in some of the remotest places on earth. We are looking for bright, hard-working, self-driven individuals to be part of our customer service team that want to grow with our company.

Contact Information Michael Denning

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