Submitted on January 14, 2013 at 3:58 PM
Company: Network Solutions Group, LLC
Brief Company Description: NSG is in the business of providing productivity to its clients through outsourced information technology consulting and services. Given the importance of information technology in today’s business environment, every firm needs support in the area of information technology. NSG brings over 10 years of technology expertise in the Legal industry and can do anything for their clients from a single system project setup to company-wide IT solutions and management.
Bobbi Jo Allegood
(615) 242 - 1596
Job Type: Full time
Start Date: January 14, 2013
Education Level: Bachelor’s degree
No experience required
Job Summary: We are looking for a highly motivated and self-manageable candidate to become an integral team member of a growing IT Consulting company in Nashville, TN. We provide full-scale professional IT Services for a number of small to medium sized businesses in the Greater Nashville area. Overview: The purpose of the Support Technician is to act as the first point of contact for our clients who need IT Support. Our business model is focused on delivering an excellent customer experience; therefore our Support Technician's play a critical role in our ability to efficiently and consistently deliver excellence to our clients. This role is primarily based in our Nashville office. Periodic travel may be required to support our client base in the Greater Nashville area. Daily Duties: • Work directly with customers on a technical basis to quickly and effectively restore 100% functions related to technology • Diagnose hardware and software problems and replace defective components in a cost effective and efficient manner • Manage a web based support queue of tickets and opportunities assigned and show initiative and creative solutions to address items based on priority Responsible for investigation and resolution of daily alerts (i.e. backup completion, server/workstation monitoring, etc.) • Maintain a ticketing system of hours billed on a regular basis to fulfill company requirements and customer billing practices. Periodic Duties: • Support client systems inventory management • Act as the primary resource for the execution of monthly reoccurring tickets in the ticketing system • Research, test and deploy new technology and/or providers. • Gather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate current and FUTURE system and network requirements • Participate in a 24x7 On-Call rotation
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