Front Desk/ Bell
Submitted on January 28, 2013 at 4:40 PM
Company: Hilton Brentwood
Brief Company Description: Hilton Brentwood is a 203 suite hotel with restaurant, meeting space and atrium areas including indoor pool, bar and business center
Contact:
Tom Rybak
trybak@thehotelgroup.com
(615) 376 - 3300
Job Type: Full time
Hours: vaires
Start Date: January 28, 2013
Compensation: $9-10 per hour
Education Level: No education requirement
Minimum Experience:
1 year
Job Description:
The Hilton Suites Brentwood is looking for a qualified individual to work in our Front Office Operations including time as a Bellperson and a Guest Service Representative. HILTON ONQ TRAINING A HUGE PLUS. Position is full-time and requires Bellperson work on Weekends along with 2-3 other days a week at the front desk as a Guest Service Representative. Must be able to work both AM and PM shifts. Position requires good customer service skills and outgoing personality with a professional appearance. Great entry level opportunity for someone interested in the hotel business as a career. Responsibilities include:
• Achieves customer satisfaction and room revenue goals through proficient guest check‐in, check‐out and the coordination of Hotel services.
• Executes prompt, courteous and accurate guest service and delivery of services
• Addresses questions or problems pertaining to Hotel rooms and rates
• Answering telephones and responding to requests are routine functions of this position
• Responds to and follows through with guest requests, exceeding expectations, following up with guest to ensure needs and expectations are met
• Handles any guest compliments or complaints and takes action deemed necessary
• Participates in completing daily shift check list tasks
• Assists guests with luggage, and transportation in hotel shuttle
• All other duties as assigned by Front Office Manager, and General Manager
Hotel experience strongly preferred but will train the right personality. Clean driving record required as position transports guests in hotel van. Strong computer skills and ability to multi-task. Please apply in person at 9000 Overlook Blvd in Brentwood or reply to this email. EOE
Job Requirements:
LEFT BLANK
A service provided by the Office of Career Placement.