Reservation Sales Agent
Submitted on February 25, 2013 at 2:52 PM
Company: TravLynx
Brief Company Description: Celebrating 20 years of success, TravLynx is a technology leader in Central Reservation Services, delivering the most comprehensive reservations and revenue management solutions with award-winning customer service in the hospitality and travel industry. With its state-of-the-art booking technologies and distribution systems, TravLynx powers over 5,000 independent hotels, chain properties, resorts and destinations worldwide.
Contact:
Lisa Nagy
careers@travlynx.com
(800) 525 - 4658
Job Type: Full time
Hours: between 12pm - 12am
Start Date: March 18, 2013
Compensation: LEFT BLANK
Education Level: High school
Minimum Experience:
No experience required
Job Description:
Summary: Assist guest with hotel accommodations by performing the following duties:
Essential Duties and Responsibilities include but not limited to the following.
• Converses with guest by phone in a professional and curtsey manner to determine destination, dates of interest, and accommodations required.
• Provides guest with information such as availability, rates, and types of accommodations available, points of interest, special events, and other hotel information for various locations.
• Confirms hotel reservations with computerized reservation system.
• Offer alternate properties, types of accommodations or dates as needed.
• Answer inquiries regarding reservations and general information.
• Knows how to handle escalated situation
• Maintains demeanor and conformity to company policies.
• Excellent Oral & Written Skills
• Multi-task
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must type at least 25 WPM and have computer knowledge.
Job Requirements:
Language Skills
• Ability to read and comprehend instructions, short correspondence, and memos and write correspondence.
• Ability to effectively present information to guests and other employees of the organization.
Mathematical Skills
Ability to perform basis math skills.
A service provided by the Office of Career Placement.