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Tier 1 tech Support Representative

Xerox Commercial Solutions -

Job DescriptionJob Summary:
As a Tier 1 Tech support advisor you will be supporting our customers as a first point of contact and will be providing solutions to their technical issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs. In this role you will not only be there to help customers with their technical issues, but also provide them with incredible customer service. You will need to have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned.

Job RequirementsJob Specifics:
• Technical aptitude and enjoy troubleshooting technology
• Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
• Discipline to follow a set schedule
• Flexibility to work between the hours of 7:00 a.m. and 11:00 p.m. CST including weekends, holidays, and have the ability to flex up or down based on business needs
• Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
• Ability to manage multiple applications at one time
• Understand the concepts of navigation, search engines, downloading music, and other web based applications
• Successful completion of initial training

Qualifications Education: High school
Experience: 1 year

Work HoursCompensationJob typeStart Date
7am-11pm11.00Full timeJuly 06, 2015

Company Description Xerox Commercial Solutions
Xerox Services is currently hiring Customer Care Technical Support Representatives

WHEN: May-August 2015
TIME: 9am-4pm
WHERE: 801 Royal Parkway
Ste. 200
Nashville, TN 37214
WHO: Come in to meet with a Xerox Recruiter today!

BRING WITH YOU: • Copy of your resume
• 2 forms of identification (this is required in order to accept offer of employment)
$11.00/hour w/ possibility to earn RBC

• Xerox is looking for candidates who are problem-solvers and amazing with customers!
• Do you have the ability to figure out how technology works and can you multitask across systems and applications?
• Do you have a passion to analyze and resolve a variety of technical issues, are you interested in supporting the world’s largest manufacturer of smart phones, tablet, MP3 players and other devices?
• If you said yes and want to be the friendly voice to our customers this is the job for you! We will rely on you to listen to our customers and remind them that behind our great products are amazing people!

Contact Information LaZandria Binford

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