Customer Service Representative
Submitted on March 11, 2013 at 10:49 AM
Company: LifeWay
Brief Company Description: LifeWay Christian Resources of the Southern Baptist Convention, established in Nashville, Tenn., in 1891, is one of the world's largest providers of Christian products and services, including Bibles, church literature, books, music, audio and video recordings, church supplies and Internet services through LifeWay.com. The company owns and operates 160 LifeWay Christian Stores across the nation, as well as two of the largest Christian conference centers in the country. Through its publishing division, B&H Pu
Contact:
Shvonne Petty
shvonne.petty@lifeway.com
(615) 251 - 2323
Job Type: Temp
Hours: Flexible
Start Date: March 24, 2013
Compensation: $11.00/hour
Education Level: High school
Minimum Experience:
1 year
Job Description:
Do you have strong communication skills? Do you enjoy providing excellent customer service? If so, we would love to speak with you further about joining LifeWay as a Temporary Customer Service Representative.
Temporary Customer Service Representatives will represent LifeWay Christian Resources to customers regarding product inquiries and order fulfillment. Serve as the means by which customers worldwide may order Broadman & Holman, LifeWay Church Resources and other vendor products. Answer customer questions during phone conversations regarding any LifeWay distributed products. Input phone orders, verify shipping addresses, carrier information and make other order changes as needed. Assist customers with previously placed orders using current tracking methods. Recommend, promote, add-on, up or cross sell LifeWay resources to meet the expressed and unexpressed needs of customers.
This position is located in Nashville, TN. Work schedule will be Monday – Friday with flexible work hours up to 32 hours per week that vary from 7:30am-6:00pm. We anticipate this temporary assignment to last for a minimum of 5 months.
Job Requirements:
Required Skills
• Strong PC/Typing skills
• Customer service focused
• Good use of grammar
• Promotion/sales skills
• Excellent organizational skills
• Self motivated
• Commitment
• Flexible
• Ability to multi task
• Strong written and verbal communication skills
Required Experience
• High school diploma/GED
• Minimum one year customer service experience
• Two years PC/keyboarding experience
• Active church participation
A service provided by the Office of Career Placement.