Client Relationship Manager (CRM)
Submitted on March 14, 2013 at 11:06 AM
Company: Network Solutions Group, LLC
Brief Company Description: NSG is in the business of providing productivity to its clients through outsourced information technology consulting and services. Given the importance of information technology in today’s business environment, every firm needs support in the area of information technology. NSG can do anything for their clients from a single system project setup to company-wide IT solutions and management
Bobbi Jo Allegood
(615) 242 - 1596
Job Type: Full time
Start Date: April 14, 2013
Compensation: Salary: 50-65K + Paid Medical + Qtrly Bonus Opportunity
Education Level: Bachelor’s degree
No experience required
Job Summary: We are looking for a highly motivated and self-manageable candidate to become an integral team member of a growing IT Consulting company in Nashville, TN. We provide full-scale professional IT Services for a number of small to medium sized businesses in the Greater Nashville area. Our team is professional, reliable and fun. Overview: The purpose of the Client Relationship Manager (CRM) is to provide our clients with a dedicated, high-end technical resource that will manage projects, technology initiatives, and drive business for a specific set of accounts. CRM's are viewed as a "total resource" and act as the Director/Systems Administrator in that they are competent and familiar with all of the technologies that our company can provide within an account and the specific needs of those key accounts. By managing and taking ownership over these initiatives, we ensure that our communication and efforts stay streamlined and focused on meeting key business objectives. Roles & Responsibilities of the CRM: Provide solution development for a growing client base Provide a proactive technology outlook -- Manage and apply client strategy and planning by using the S/M/L Objectives Model. Manage and apply IT budgeting and financial planning and outlook for Clients. Management of Client vendor relationships. Manage Projects and ensure we remain focused on the end-user experience. Manage internal company resources to streamline internal processes and communication. Oversee and have responsibility for costs, scheduling and deliverables. Develop, install and maintain complex computer network infrastructures to the highest level of customer satisfaction and at 100 percent reliability. Monitor and maintain network infrastructures. Proactively recommend changes to improve system stability and reliability. Assist Technical Analysts with diagnosis and resolution of hardware and software issues in an efficient and timely manner. Research, test and deploy new technology. Develop and see through to completion complex solutions. Bring new technology and solutions to clients developed in other relationships, spread the solutions. Primary contributor to project planning and strategies, including systems analysis, design, implementation and testing. Receive input from users about technology ideas and problems they experience and develop real-world solutions and practical results.
Bachelor's degree in Business Administration, Management Information Systems or a related field. Experience in network administration, systems analysis and design, and support activities in multi-user network environments. Legal experience preferred. Must display an interest in career development, continual education, and a desire to create and implement innovative solutions.
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