Technical Support Representative – Entry Level
Submitted on March 14, 2013 at 12:32 PM
Company: CIO Office, LLC
Brief Company Description: CIO Office is a managed services provider based in Brentwood, TN.
(615) 301 - 1661
Job Type: Full time
Hours: Flexible: M-F 8:00a - 4:30p
Start Date: April 01, 2013
Compensation: Hourly / DOE
Education Level: Varies
As an entry level technical support representative, you will be responsible for answering Tier 1 trouble tickets submitted by our clients through our support interface. In addition to ticket research/resolution you will also perform proactive maintenance on workstations and various networked components by applying updates, monitoring network status and identifying potential issues and recommending changes. You will also have the opportunity to assist our senior engineers on additional projects such as creating virtual environments, server and network administration and communication systems. Location: Brentwood, TN – Mt. Juliet, TN Schedule: M-F 8:00a-4:30p with flexibility based on academic schedule Compensation: Hourly / DOE Manages Others: No Typical Duties: -- Answer support tickets submitted by clients in a timely and efficient manner. This will generally be handled remotely but may require some travel to client locations. -- Identify and follow proper escalation procedures for critical issues. -- Monitor network performance and alerts. -- Replace and/or repair hardware. -- Apply software updates and patches. -- Assist senior level engineers with implementation projects as needed. Desired Skills: -- Problem solving / Troubleshooting -- Verbal and written communication -- Quick to learn and take initiative -- Customer service / Team player -- Network administration and security -- Familiarity with or high level of interest in maintaining virtual environments Requirements: -- Dependable transportation -- Ability to work with minimal supervision -- Ability to accurately document resolution processes -- Ability to follow instructions and pre-defined workflows -- Advanced knowledge of Windows OS (XP, Vista, Windows 7, Windows 8) -- Competent user of Microsoft Office programs (2003, 2007, 2010) -- Familiarity with Windows based server environments (SBS 2011, Windows Server 2012) -- Actively enrolled in a Computer Sciences program
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