Preferred Service Agent
Submitted on March 14, 2013 at 12:57 PM
Company: Avis Budget Group
Brief Company Description: Avis Budget Group (Nasdaq: CAR) operates two of the leading global brands in the vehicle rental industry through Avis and Budget. We provide a complete range of vehicle rental services through 10,000 rental locations in three operating regions: North America; Europe, Middle East & Africa; and Latin America/Asia-Pacific. As a Customer Led, Service Driven organization, our employees are empowered to make decisions and move things forward. This position is located at the airport in Nashville, TN.
(312) 915 - 5206
Job Type: Full time
Start Date: April 01, 2013
Education Level: High school
To assist all customers throughout the Avis Budget Group Rental Experience while maintaining the Avis Budget Group quality and customer service standards. Interacts directly with customers to provide any additional assistance (i.e. directions, help with luggage, etc.) that the customer may require. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Prepares and processes rental transactions while obtaining and verifying all required information from the customer. * Assists all customers with inquiries and concerns in a professional and friendly manner both on the telephone and in person. * Provides customer with directions, travel tips, and information on area attractions and events. * Communicates with and directs customer to the next step in their Avis Rental Experience (i.e. Rental Counter, Preferred Area, or their Avis vehicle). * Educates the customer in the details and availability of the Avis fleet, optional services, such as upgrades, coverages, etc… * Monitors and adds cars to the ready-line and communicates with all levels of Avis employees ensuring the proper car inventory and availability. * Assists customers by operating the exit gate, verifying license, information, and modifying contracts if necessary. * Follows and maintains Quality Assurance Standards as issued by the company. The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs. Excellent interpersonal and communication skills * Excellent customer service ability * Ability to work flexible schedule including weekends, evenings, and holidays * Successful Completion of Wizard Based Training * Ability to maintain and project professional behaviors towards customers and associates. * Ability to work in varying environments, such as indoors and outdoors. * Valid Drivers License (as mandated by state and location) and Good Driving History Required. Ability to Stand, Walk, Bend, Reach continuously for up to 8 hours * Ability to lift a minimum of 45 lbs with assistance
High School diploma or equivalent * One to Two years previous customer service experience. * Previous travel industry related experience. * Basic Computer Skills Ability to Stand, Walk, Bend, Reach continuously for up to 8 hours * Ability to lift a minimum of 45 lbs with assistance
A service provided by the Office of Career Placement.