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Technical Analyst – Onsite Client Facing


Job DescriptionOverview: Technical Analysts are the onsite, client-facing resources of our company. Technical Analysts develop high level relationships with clients through ongoing communications that maximize uptime and further advance client productivity and profitability through technology.

Essential Duties and Responsibilities:
Work directly with customers on a consulting basis with all aspects of IT infrastructure management including:
• Diagnose and resolve hardware and software issues in an efficient and timely manner.
• Create and provide innovative solutions to complex technical problems
• Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate and implement network security measures that protect data, software and hardware.
• Participate and follow implementation for IT projects such as upgrades, training and troubleshooting.
• Participate in 24x7 On-Call rotation assignments
• Perform other duties as assigned

Job RequirementsThe following knowledge is required:
• Bachelor's degree in related field or equivalent experience in onsite client technology support, network administration, and support activities in multi-user network environments.
• Experience in network administration, systems analysis and design, and support activities in multi-user network environments.
• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.

Proficiency with computing hardware and software including:
• Desktop and Laptop Imaging, Standardization, and Configuration
• Networking equipment: router, firewall, access points & switches
• Servers: RAID configuration
• PBX/Telephony equipment
• Demonstrated proficiency in MS Office applications (Office 2003-2013)
• Desktop Configuration, Imaging & Standardization with BIOS knowledge
• Servers: SCSI configuration, RAID configuration
• MS Windows Server, MS SQL Server, MS Exchange Server
• TCPIP, RRAS, Terminal Services Especially related to connectivity and troubleshooting
• Backup Software, devices and media
Personal Requirements:
• Must have reliable transportation
• Well organized and detail oriented with strong self-management skills
• Excellent oral and written communication skills
• Self-starter with exceptional problem solving abilities coupled with a get it done attitude
• Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Exercise the highest ethical standards.
• Successful completion of a criminal background check

Qualifications Education: BachelorΓ•s degree
Experience: 2 years

Work HoursCompensationJob typeStart Date
40+50-65K Salary + BenefitsFull timeOctober 08, 2015

Company Description We build long-term client relationships based on mutual trust and respect by maximizing our most important asset – Our Team. We execute with exceptional customer service, personal communication and innovation to proactively deliver solutions that increase our client’s productivity.

Contact Information Bobbi Jo Allegood

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