Customer Service Representative
Date Posted: February 13, 2014 - 12:02 PM
Job DescriptionThe Customer Service Representative l position answers telephone inquiries, emails or faxes and is responsible for resolving customer and cardholder requests to ensure satisfaction and retention.
Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products.
Drive provider retention by offering solutions to callers by encouraging Comdata product usage.
Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas.
Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product of service.
Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment.
Job RequirementsMust have strong keyboarding skills with greater than 30 WPM
Strong verbal and written communication skills
Demonstrate confidence and manage control of interaction as needed
Must be detail orientated, with the ability to handle multiple assignments promptly and effectively
Demonstrate solid technical skills and quickly learn Comdata Legacy systems
Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset
Education: High school
Experience: 1 year
|Work Hours||Compensation||Job type||Start Date|
|-||$13/hr||Full time||March 07, 2014|
Company Description Comdata, Inc. is a leading business-to-business provider of innovative electronic payment solutions. As an issuer and a processor, the company provides fleet, corporate payment, healthcare, virtual card, and prepaid solutions to over 30,000 customers. Comdata's SVS division is a global gift card and loyalty innovator that manages over 600 million cards and processes over 1 billion transactions from over 45 countries and in 26 currencies worldwide every year. Founded in 1969 and headquartered in Brentwood, Tennessee with more than 1,200 employees globally, Comdata Inc. enables over $60 billion in payment volume annually.
Please apply online: careers.comdata.com
Contact Information Stephanie Arnold