Key Terms: Chapter 3

clear expectations (p. 76)

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reciprocal quality (p. 77)


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self-fulfilling prophecy (p. 77)


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feedback (p. 80) 


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disclosure (p. 80)


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closed style of communication (p. 82) 


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blind style of communication (p. 84) 


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hidden style of communication (p. 88) 


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open style of communication (p. 90) 


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conflict strategies (p. 100) 


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avoidance/withdrawal (p. 101) 


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accommodation/soothing (p. 101) 


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compromise (p. 102)


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competition/forcing (p. 102) 


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collaboration/problem-solving (p. 102)


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win-lose (p. 104) 


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lose-lose (p. 104) 


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win-win (p. 104) 


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