Key Terms:  Chapter 5

 

nonverbal communication (p. 139)

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technical level (p. 140)

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formal level (p. 140) 


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informal level (p. 142) 


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facial expressions (p. 142) 


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eye contact (p. 143-46) 


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emblems (p. 147)


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illustrators (p. 148) 


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regulators (p. 148) 


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dress codes (p. 150) 


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distance and personal space (p. 153)


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intimate distance (p. 153) 

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personal distance (p. 153) 


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social distance (p. 153) 


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public distance (p. 154)


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ergonomics (p.159)


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culture shock (p. 166) 


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immediacy behavior (p. 169) 


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