Key Terms:  Chapter 9

small-group communication (p. 280)

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groupthink (p. 285)

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questions of fact (p. 290)

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questions of value (p. 229)

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questions of policy (p. 230)

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criteria (p. 294)

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task criteria (p. 295)

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operational criteria (p. 295)

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must criteria (p. 295)

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want criteria (p. 295)

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brainstorming (p. 298)

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nominal group technique (p. 299)

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consensus (p. 303)

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compromise (p. 303)

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vote (p. 303)

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roundtable (p. 304)

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panel (p. 304)

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symposium (p. 304)

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forum (p. 305)

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