Chapter 2 Outline

I.   Communication Inside the Organization

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            A.  Formal Messages        

                    1.  Downward


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            2.  Upward


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            3.  Horizontal


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            B.  Informal Communication

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I I.  Coordination

            A.  Mutual Adjustment


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            B.  Direct Supervision


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            C.  Standardization


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            D.  Changing Markets


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I I I.  Organization Models

            A.  Traditional or Classical Model

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                    1.  Scientific management


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                    2.  Bureaucratic theorists


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            B.  Human Relations Model


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                1.  Productivity


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               2.  Communication and Organization Success


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               3.  Organization Size


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            C.  Human Resources Model 


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                    1.  Theory X and Theory Y


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                    2.  Four Management Styles


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                    3.  QCC and TQM


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            D.  Systems/Contingency Model


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                    1.  Systems Theory


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                    2.  Contingency Theory


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            E.  Transformational Model 


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            1.  Multiunit Organization


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           2.  Virtual Organization


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