Chapter 4 Outline

I.  Importance of Effective Listening In Organizations

            A.  Customers


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            B.  Employees


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            C.  Supervisors


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I I.  Signs of Poor Listening

            A.   _____________________________________________________________

            B.  _____________________________________________________________

            C.   _____________________________________________________________

            D.   _____________________________________________________________


            E.  _____________________________________________________________

I I I.   Causes of Poor Listening

          A.  Four Kinds of Barriers

      1.  ___________________________________________________________

                2.  ___________________________________________________________

                3.  ___________________________________________________________

                4.  ___________________________________________________________

            B.  Bad Listening Habits

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IV.   Improving Listening Skills

            A. Understanding Basic Listening Stages

                1.  ____________________________________________________________

                2.   ____________________________________________________________

                3.  _____________________________________________________________

                4.  _____________________________________________________________

                5.  _____________________________________________________________

            B.  Increasing Listening

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            C.  Using Listening Time

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V.  Payoffs of Effective Listening

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