Chapter 5 Outline

 

I.  Nonverbal Communication Definition and Principles 

            A.  Intention


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            B.  Meanings

                1.  technical


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                2.  Formal  


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                3.  Informal 


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            C.  Business-Related Nonverbal Behavior


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I I.  Types of Nonverbal Communication

            A.  Face


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                1.  ____________________________________________________________

                2.  ____________________________________________________________

                3.  ____________________________________________________________

                4.  ____________________________________________________________

            B.  Body Movements and Gestures:


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        1. Assigning Meaning

 
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                   2.  Four Categories

                         a.  Emblems


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                         b.  Illustrators


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                         c.  Regulators


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                        d. Adaptors 


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             C.  Clothing and personal Appearance

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             D.  Informal Distance and Personal Space

        1.  Categories

                            a.  Intimate


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                b.  Personal


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                            c.  Social


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                d.  Public


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                    2.  Seating Arrangements


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            E.  Physical Environments

                    1.  Color


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                    2.  Lighting


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        3.  Room Size


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                    4.  Odor


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                    5.  Ergonomics


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            F.  Time

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I I I.  Nonverbal Status Symbols In Business

            A.  Clothes


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            B.  Office 


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            C.  Nonverbal Behavior


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I V.   Nonverbal and International Business


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            ________________________________________________________________            A.  Culture Shock


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             B.  How Countries View Us

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V.  Immediacy Behaviors

            A.  Definition

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            B.  Combinations of Behavior Produce immediacy

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V.  Improving Nonverbal Skills

            A.   ______________________________________________________________

            B.  _______________________________________________________________

            C.  _______________________________________________________________

            D.  _______________________________________________________________

            E.  _______________________________________________________________