Chapter 7 Outline

I.  Types of Interviews

            A.  Counseling

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            B.  Employment

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            C.  Exit

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            D.  Grievance 

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            E.  Interrogation

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            F.  Performance  
     

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                Guides

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            G.  Persuasive

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            H.  Group Interview

                1.  Panel


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                2.  Board


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                3.  Group


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            I. Media Interview

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            J.  Informational Interview

                1.  Information-giving


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               2.  Information-seeking


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I I.  Basic Interview Organization

            A.  Opening Phase

    
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            B.  Question-Response Phase

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            C.  Closing Phase

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I I I.  Using Questions Effectively

            A.  Types

                1.  Open-ended


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               2.  Hypothetical


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                3.  Direct


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               4.  Closed 


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                5.  Loaded


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                6.  Leading


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                7.  Third Person


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                8.  Probes


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            B.  Organizing Questions

    1.  Funnel


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                2.  Inverted Funnel


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    3.  Hourglass


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                4.  Diamond


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            C.  Preparation for Answering Questions

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