Chapter 9 Outline

I.  Introduction

            A. 

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B.  Handling Groups

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I I.  Definition of a Small Group

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I I I.  Use and Value In Organizations

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            A.  Learning Groups

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B.  Self-maintenance

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C.  Problem-solving

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I V.  Characteristics of Effective Problem-Solving Groups

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            B.  Training

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            D.  Solutions

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            E. 

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            F.  Cultural Diversity

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V.  Problem-Solving Procedure

            A.  Define the Problem

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B.  Research and Analyze

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            C.  Criteria

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             D.  Alternatives

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            E.  Evaluation

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            F.  Selection

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V I.  Group Decision Formats

            A.  Roundtable

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            B.  Panel

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           C.  Symposium

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            D.  Forum



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