Institutional Research & Effectiveness - 2002-2003 Institutional Effectiveness Plans
Volunteer State Community College

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Information Technologies
Account Number:2-43000 / 0-73040 / 2-14000

Related College Strategic Goal & Objective	Unit Objective (Please number each Objective	Expected Results Or Outcome	Expected Cost (Budget: Adequate or Increase $______)	Primary Quality Indicator from TBR Performance Standard OR Other Measure & Activities for Assessment
IV,VII,III	ITIE0203-001 – Upgrade campus salary plan	Fill vacant positions with qualified employees	$200,000 Factor a minimal 3-5% annual increase	Adjust IT salaries to within at least 10% of regional median market salaries, vacant positions filled – see http://www.state.tn.us/labor-wfd/lmi.htm
III,V	ITIE0203-002 – Service Unit Assessment	Monitor service levels delivered	Covered in existing budget	This IS the measure
III,V,VI	ITIE0203-003 – Establish IT Hot Site	Replicate essential systems to hot site	$160,000	Establish a replicated instance of essential information systems in separate location from Computer Center
IX,VI,VII,III	ITIE0203-004 – Update DR/BC Plan	Update IT Disaster Recover/Business Continuity Plan	$15,000	Bring the current IT Disaster Recover/Business Continuity plan up to date.
III,V,VI	ITIE0203-005 – Upgrade enterprise networking	Upgrade the capacity of the network	$60,000	Complete upgrade of enterprise network
V,III, I	ITIE0203-006 – Install Exchange Collaboration server	Installation of Collaboration Server	$10,000	Installation of the Exchange Collaboration Server to facilitate the development and deployment of workflow applications to the campus.
IV,I	ITIE0203-007 – Professional Development	Increase the knowledge and ability of IT Personnel to support new technologies	$28,000	Completion of MS VB Training for all Programming Personnel Completion of Application System specific training (Banner?, ADS, SIS, HRS, FRS, WebCT) Completion of MS W2K Training for all Full-time Technical Services Personnel Participation in Leadership/Management training for unit/department leadership
VI,VII,IX,I	ITIE0203-008 – Improve account/access maintenance process	Automate/delegate the processes for maintaining user accounts and access to enterprise information resources	$6,000	Completion of programming and related training
VI,VII,IX,I	ITIE0203-009 – Implement student email solution	Implementation of student email system	$45,000	Replacement of CampusPipeline with new email system.
V, III, I	ITIE0203-010 – Menu System	Implementation of Menu system for SCT applications	Covered in existing budget	Complete design, development and implementation of menu system for SCT applications
V, III, I	ITIE0203-011	Implementation of e~Print	Covered in existing budget	Complete implementation of e~Print