Institutional Research & Effectiveness - 2002-2003 Institutional Effectiveness Plans
Volunteer State Community College

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Vice President of Student Services
Account Number:  _2-60015

Related College Strategic Goal & Objective	Unit Objective (Please number each Objective	Expected Results Or Outcome	Expected Cost (Budget: Adequate or Increase $______)	Primary Quality Indicator from TBR Performance Standard OR Other Measure & Activities for Assessment
Goal VI, 3	1. To improve and upgrade Student Services web page	1. To provide more information on each unit within Student Services in order for students to be more familiar with the services provided	Adequate	A counter will be placed on the Student Services web page to indicate how many web inquiries have been made.
Goal V, 2	1. Investigate the feasibility of using technology to assess the quality of services provided by Student Services units.	1.  To design an on-line survey that students can access, complete and submit through e-mail	Adequate	Implementation of on-line survey by May 2003
Goal V	1. To review all Student Services policies currently in the College Manual.	1. To update all policies to insure compliance with TBR policies and guidelines	Adequate	Volunteer State Policy Manual TBR Policy Manual