Institutional Research & Effectiveness - 2003-2004 Institutional Effectiveness Plans
Volunteer State Community College

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Business Office
Account Number:  2-62000

Related College Strategic Goal & Objective	Objective (Please number each objective and provide a detailed description)	Measurable Outcome Directly Related to the Objective	Expected Cost (Budget: Adequate or Increase $______)	Steps for Assessing Outcomes for each Objective
IV.2.	1.  Professional development of business office employees.	50% of employees will participate in professional development activities.		1. Determine professional development needs. 2. Prioritize needs. 3. Document activities attended.
I.1.  V.1.	2.  Evaluate student non-payment purge process	Evaluation of the purge process completed by June 30.		1. Evaluate adequacy of current process. 2. Receive recommendations from committee reviewing process.
V.1.	3.  Develop procedures for unit heads to receive accounting reports with E-print.	Procedures developed by June 30.		1. Work with administrative computing to determine appropriate access for FRS and E-print. 2. Develop procedures for accounting reports to be viewed with E-print.
	4.  Assign and/or liquidate the aged NDSL loans.	Dept of Ed. steps will begin to assign the loans by June 30.		1. Review procedures received from the Department of Education.