Institutional Research & Effectiveness - 2003-2004 Institutional Effectiveness Plans
Volunteer State Community College

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Student Financial Aid
Account Number:  255000

Related College Strategic Goal & Objective	Objective (Please number each objective and provide a detailed description)	Measurable Outcome Directly Related to the Objective	Expected Cost (Budget: Adequate or Increase $______)	Steps for Assessing Outcomes for each Objective
Goal VI The College will assure access to programs and services.	Improve electronic services for financial aid applicants.	90% of forms that do not require an original signature will be available on the VSCC web by Jan. 30, 2004	Adequate	1.       Provide information to students about how to electronically check their financial aid status and funding. 2.       Convert present file processing system to use less paper and more computer procedures 3.       Offer electronic entrance and exit loan interviews 4.       Promote total electronic application of FAFSA 5.       Offer more Financial Aid forms on our web site as PDF files
Goal II The College will improve its image with all constitu-ents.	Develop methods of strengthening image.	Methods will be developed by June 30, 2004	Adequate	1.       Increase publicity of scholarship availability. 2.       Increase publicity of scholarship recipients. 3.       Increase the presence of FAO staff on high school campuses. 4.       Improve FAO “eye appeal”