Institutional Research & Effectiveness - 2003-2004 Institutional Effectiveness Plans
Volunteer State Community College

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Language Center
Account Number:  218040 

Related College Strategic Goal & Objective	Objective (Please number each objective and provide a detailed description)	Measurable Outcome Directly Related to the Objective	Expected Cost (Budget: Adequate or Increase $______)	Steps for Assessing Outcomes for each Objective
VI, 2	1.Ensure that the Livingston Language Center operates according to the same principles and policies as the main campus Center.	a) No less than 3 site visits per year for tutor training and observation	Adequate	1. Ensure the tutors at Livingston receive manuals, etc. to guide them in tutoring sessions. 2. Conduct at least 3 site visits per year to train tutors and observe tutoring sessions.
		b) Number and content of session reports will reflect tutoring practices and number of students served.		1. Keep database of number of session reports and number of students served. 2. Evaluate the session reports to ensure consistency with main campus Center.
I, 4	2. Develop survey to measure client satisfaction with Center services.	Completion date:  June 30, 2004	Adequate	1. Research evaluation instruments used by other writing centers. 2. Seek input from Language Center staff for goals and survey questions. 3. Determine goals for survey. 4. Seek input from VP of Institutional Research for survey design. 4. Develop rough draft. 5. Work with other faculty members and/or Dean to revise survey.
VI, 2	3. Add informational pages and/or links to Language Center web page	Pages and/or links to be added by June 30, 2004	Adequate	1. Determine useful information to be added to webpage. 2. Develop any internal handouts, etc. to post on web. 3. Post items on webpage.