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OPS Specialist

Volunteer Corporate Credit Union -

Job DescriptionPrimary responsibilities will include the daily processing of check returns. Responsible for balancing return item cash letters sent to partner banks or member credit unions. In addition, responsibilities will include handling inbound phone calls and emails related complex member inquiries and problems (related to ACH, check processing, wire transfers and other payment systems). Ability to independently manage simultaneous, complex inquiries in a timely, courteous, and accurate manner. Requires advanced customer service background in addition to banking/credit union experience.

Education & Experience:
High school graduate and 2 years college in Accounting, Business, Finance, Computer Operations or equivalent years related experience. Banking or credit union background required.

Job RequirementsPreferred skills, knowledge, and abilities
? Advanced customer service experience
? Ability to effective multi-task and manage multiple priorities and deadlines
? Proficiency with specific software programs, i.e. Excel, Word, etc.
? Familiarity with Federal Reserve Bank, NACHA, and credit union regulations and requirements
? Ability to interface effectively with all levels of staff and members
? Accurate data entry skills required
? Must be detail oriented
? Knowledge of general accounting principals
? Effective telephone/written communication skills and etiquette

Qualifications Education: High school
Experience: 2 years

Work HoursCompensationJob typeStart Date
40$15-$17 per hourFull timeMay 29, 2017

Company Description Volunteer Corporate Credit Union (VolCorp) is a not-for-profit financial cooperative that serves natural person credit unions nationally. We were organized for the express purpose of providing low-cost financial services and competitive investment and lending rates to our member/owners, and are guided by a volunteer board of directors.

VolCorp is totally owned and directed by our member credit unions. Profit is not the driving force; rather VolCorp exists solely for the benefit of our member credit unions, which is a significant difference from other financial institutions.

With a national field of membership, we currently serve over 400 credit unions throughout Tennessee, Alabama, Kentucky, Mississippi, South Carolina, West Virginia, California, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Michigan, North Carolina, North Dakota, Ohio, Texas, and Wisconsin. VolCorp has over $1 billion in total assets.

Contact Information L Jameson

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