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Part-Time Customer Service Representatives

Servpro Industries, Inc. -

Job DescriptionA Customer Service Representative (CSR) in the SERVPRO National Call Center is responsible for identifying, capturing, and delivering revenue generating residential and commercial opportunities connecting customers to qualified SERVPRO Franchisees throughout the nation (including parts of Canada). The SERVPRO National Call Center is a 24/7 environment; therefore, Customer Service Representatives are expected to maintain flexibility with respect to working overtime and holidays, especially during storm-related weather events.

Major Duties and Responsibilities
-Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.
-Answer all incoming phone calls to provide assistance representing SERVPRO Franchise community. Manage inbound and outbound phone calls based on established statistical performance goals for Department.
-Timely and accurately capture referrals for job leads received via telephone and electronically to maximize job referrals to qualified SERVPRO Franchises.
-Timely dispatch job leads based on necessary criteria including, but not limited to, Franchise status, territory assignment, and commercial large loss dispatch and to maximize job referrals to qualified SERVPRO Franchises.
-Promote customer service throughout the SERVPRO System and insurance community. Strive for one call resolution for vendors, customers, and Franchisees to promote high touch proactive service resolution resulting in customer retention.

Additional Responsibilities
-Assist the Incident Alert Center (IAC) by monitoring multiple alert sources and researching and dispatching commercial chase lead opportunities per IAC standard operating procedures.
-Ensure Distributors are notified of Franchises violating National Accounts Guidelines criteria.
-Assist other departments as necessary.
-Complete all Training and Coaching sessions as required and/or requested by Supervisor.

Job RequirementsAbility to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.

Customer service experience, Call Center experience preferred.

Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times.

Possess polite and confident, excellent customer service skills, including listening and questioning.

Excellent, organizational skills and strong attention to detail.

PC skills in a multi-screen/task environment.

Type at least 40+wpm with minimal errors.

Adaptable to remain calm and reasonable amidst tense or stressful situations.

Ability to multi-task.

Ability to work in a fast paced, team oriented office environment.

Ability to sit for extended amounts of time.

Microsoft Office 2007/2010 experience (i.e.: Outlook) and CRM experience, a plus.

Related Work Experience

1+ year(s) Customer service experience, Call Center experience preferred

Type 40+ wpm with minimal errors

High School Diploma or GED.
College degree preferred.

Working Conditions
Fast-paced, high pressure office environment.
Standard working hours, based on a 40 hour work week.
Additional working hours required as needed during storm events to maintain 24/7 phone coverage.

Qualifications Education: High school
Experience: 1 year

Work HoursCompensationJob typeStart Date
Various Shifts$12/hourPart timeOctober 20, 2017

Company Description At Servpro Industries, Inc., it is our vision to be the premier cleaning and restoration company in the world. So when disaster strikes, homeowners, businesses and insurance providers will rely on us to respond with unparalleled service excellence. As a nation's leading fire and water cleanup and restoration company with more than 1,700 franchises nationwide, we are growing rapidly creating exciting opportunities for "A Level" talent at our Corporate headquarters in Gallatin, TN.

As a valued Servpro Industries, Inc. employee, you'll be part of a stable, growing company offering state-of-the-art customer service and products throughout the United States and an excellent working environment to its employees. The top qualified candidate will receive an attractive salary and competitive benefits. You will also be surrounded by a dynamic environment that fosters career achievement.

Do you love a challenge? Are you motivated to help people succeed? Do you have a dream? Do you want to form relationships with quality people? Do you just love the color green? Servpro Industries, Inc. may just be for you.

EOE M/F/D/V - Servpro Industries, Inc. is a Drug-free and Tobacco-free Campus.

Contact Information Lauren Melton

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