Campus Fair at campus plaza

Area Jobs

A notice to all page visitors: Information on this page comes from a variety of sources. Volunteer State Community College provides this page as an unaffiliated resource for use by the communities we serve. When conducting a job search, it is the responsibility of each individual to research the integrity of the organizations to which one is applying. Individuals are advised to use caution and common sense when applying for any position with an organization and when supplying personal information through the Internet. Volunteer State Community College does not author, edit or monitor this page and therefore does not assume responsibility for its content or veracity.

Collections Team Lead

Simplify Compliance -

Job DescriptionThis position is responsible for leading the activities of the collections team while participating in collection calling efforts and initiating strategies for collections process and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Make outbound collection calls to current customers
Coordinate work of other collections representatives
Work with Customer Service Manager to implement strategies for collection efforts
Deal with customers diligently, courteously and professionally while collecting payments
Review processes for efficiency and make process updates and improvements
Receive inbound calls on accounts that are past due
Assist customers with bringing their accounts current
Identify root cause of customer delinquency and generate effective solutions for client and customer
Collaborate with accounts receivables manager regarding collection of payments
Make accurate notation in fulfillment system on status of payment from customer
Send replacement invoices via email or mail as necessary
Provide weekly customer feedback to Customer Service Manager
Maintain enthusiastic and positive attitude

Job RequirementsQUALIFICATIONS:
2-3 years collections experience required
High School Diploma or equivalent required
Excellent written and verbal communication skills with good telephone demeanor
Problem solving skills, self-motivated, goal and team oriented
Ability to change direction as needed in order to meet the needs of both internal and external customers
Can work under pressure and assist where required in meeting critical deadlines
Strong computer skills; proficient in Excel, Access and MS Word


Qualifications Education: High school
Experience: 2 years


Work HoursCompensationJob typeStart Date
8-5 M-F$38,000Full timeDecember 16, 2017

Company Description Simplify Compliance helps its customers learn, comply, and succeed by providing mission-critical regulatory and business information, analysis, and tools. Serving a range of industries, including financial services, healthcare, human capital management, and telecommunications, Simplify Compliance provides time-saving products and solutions that help U.S.-based businesses and their employees monitor compliance, optimize financial performance, and create and implement best practices.


Contact Information Sandi Edwards


< Back to search results