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Hotel Operations Manager

Residence Inn by Marriott Nashville Opryland -

Job DescriptionResponsible for assisting Hotel General Manager in successfully executing all operations in the hotel departments (departments include Front Office, Housekeeping, Food and Beverage, Maintenance and Sales and Marketing) and managing hotel staff. Strives to continually excel/improve guest and employee satisfaction and maximize the financial performance of all departments. Ensures that all Marriott® and management company standards and procedures are consistently being followed. Leads specific team while assisting with meeting or exceeding property goals.

Job RequirementsEducation and Experience
• High school diploma or GED; 4 years’ experience in hotel guest services/operations, front desk supervisory or related professional area. Marriott® experience preferred.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk/operations or related professional area. Marriott® experience preferred.

Leading Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing excellent guest services.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Managing Profitability
• Assists in performing required annual Quality audit with Hotel General Manager.
• Ensures a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

Candidates must have a flexible schedule with the ability to work weekends/evening hours/holidays.

Qualifications Education: High school
Experience: 2 years

Work HoursCompensationJob typeStart Date
Flexible Hours Including Weekends and Evening Hours.$35k-$40k annually DOEFull timeJanuary 20, 2018

Company Description The newly constructed, soon-to-open, Residence Inn by Marriott® Nashville at Opryland is now accepting resumes for the position of Hotel Operations Manager. This is a very exciting and important role with the unique opportunity to open a brand-new Marriott® hotel. This custom built, upscale, extended stay hotel will offer 123 suites with amenities such as an indoor pool, fitness center, meeting facilities and lobby bar/lounge.

Contact Information Craig Barnett

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