Financial Aid Refund

Financial Aid Refund

VOL STATE NOW OFFERS THE FOLLOWING OPTIONS FOR FINANCIAL AID REFUNDS:

HOW DO YOU CHOOSE YOUR METHOD???

All students who have applied for financial aid will be required to make their selection through the MyVolState portal. Follow these steps:

WHAT IF I ALREADY HAVE THE DISCOVER DEBIT CARD FROM A PREVIOUS SEMESTER?

If you have previously had a refund issued to the debit card and you would like to continue to receive your refund on your card, you MUST log onto the portal and authorize VSCC to send it to the card, once per academic year. The steps for authorizing VSCC to send future financial aid refunds to the card are listed above. If you are a returning student in the fall, you must go online and make your selection again.

HOW DOES THE DEBIT CARD WORK?

If you choose this option, the “Volunteer State Campus Card” will be mailed to you. You should receive your card within a couple of weeks following your registration. For security purposes, it will be sent to you in a very plain envelope, with a small Volunteer State logo. The card is issued by Central National Bank.  We ask that you watch for this to come in the mail, and that you be careful to not throw it away. This card will be your financial aid refund card for the duration of your studies at Volunteer State. This applies only to students who have completed a FAFSA.

Included with your card will be instructions as to how to activate and use your card.  The card will be administered by the Acceluraid Company.  All questions regarding your card can be answered through the Acceluraid website —www.acceluraid.com/volstate. Your card must first be activated at www.acceluraid.com/volstate. Once we have released your refund, you will have immediate, same-day access to your money through your Volunteer State Campus Card. An ATM will be placed on campus to allow students to make immediate withdrawals once the refund has been issued.

Your card will not have funds on it when you receive it!  If you are eligible for financial aid and completed all requirements by the priority date, your financial aid refund will be disbursed beginning the first week of class, once all attendance requirements have been met.  You can review your student account in the MyVolState portal to view when your funds are posted. 

WHAT HAPPENS IF YOU DO NOT MAKE A SELECTION?

If you choose NOT to authorize the Heartland Debit Card, you are strongly encouraged to set up direct deposit. If you opt-out of the Discover© debit card and do not set up direct deposit, your refund will be issued as a check and could take up to 7 days to be received. If no election is made, the refund will be issued via direct deposit if it is set up, and check if it is not. This is a change from the past semesters. Once a selection is made, (other than Undecided), you can only change your selection by calling the Business Office at (615) 230-3585.

PLEASE CALL THE BUSINESS OFFICE @ (615) 230-3585 IF YOU HAVE ADDITIONAL QUESTIONS ABOUT YOUR FINANCIAL AID REFUND CHOICES. YOU MAY ALSO EMAIL BUSINESSOFFICE@VOLSTATE.EDU.