Browser Check

Windows requirements

  • Operating System (OS): Win 2000 - WinXp
  • Browser(s): Internet Explorer 6.0 or above
  • Other Requirements: Java Runtime Environment version 1.5
  • Java and Cookies enabled

Mac requirements

  • Operating System (OS): Mac OS X
  • Browser(s): Firefox 1.0.6 or above
  • Other Requirements: Java Runtime Environment version 1.5
  • Java and Cookies Enabled

Linux requirements

  • Browser(s): Mozilla 1.3 - 1.7.x
  • Other Requirements: Java Runtime Environment version 1.5
  • Java and Cookies Enabled

Java Check

If your browser fails the Java check, you may need to download and install Java on your computer. Visit http://www.java.com/en/download/manual.jsp and look for the download button. Save the file to your computer and after it downloads, run the program to install Java. This should then allow you to run Java on your computer.

Note: If you pass the Java check and are having Java related problems, change your internet security settings to allow Java to be run on your computer.

Browser Recommendations

For MyVolstateOnline to function properly, we recommend that you use certain browsers.

Cookies Check

Enable Cookies in Internet Explorer

  • Open Internet Explorer, click Tools, select Internet Options
  • Click the privacy tab
  • Slide the privacy bar to Medium setting.

Enable Cookies in Safari

  • Open Safari and click on the Safari tab on the menu bar
  • Click on preferences
  • Click on the security tab
  • Make sure that "Enable Javascript" is enabled
  • Select "Only from sites you navigate to" or "Always" in the cookies bar

Enable Cookies Mozilla

  • Click on Tools on the menu bar and select Options
  • In the Options window, select Cookies
  • Select Allow Sites to Set Cookies.

Display Check

For MyVolstateOnline to display properly, your display settings should be at least 1024 x 768 and running at least 16 bit color.

Change display Windows

  • Right click your desktop and select properties
  • Select settings tab
  • Slide Screen Resolution to 1024 by 768
  • Change Color Quality to Medium (High if Possible)
  • Select OK to save your changes.

Note:It is normal for your screen to flicker or shut off for a second while the display settings are updated.

Change Display Mac

  • From the Apple menu, click System Preferences . Double-click Displays
  • From the Colors drop-down menu, verify the current setting. To change the setting, click Thousands (Millions if possible).
  • From the Resolutions menu, verify the current setting. To change the setting, click 1024 x 768 option.

Note: It is normal for your screen to flicker or shut off for a second while the display settings are updated.

Final Note:If you are running antivirus software such as Mcafee or Norton, these programs have built in firewalls. If you are still having problems logging on to MyVolstateOnline, disable these programs temporarily and see if this fixes the problem.

FAQ

Do I need to perform a Browser Check each time I log on to My Volstate Online?

No, you do not need to perform a Browser Check each time you log on to My Volstate Online if you have not changed any system settings from the time of your first Browser Check.

I am not using one of the recommended browsers, will I be able to use My Volstate Online?

Yes, you will be able to log on to My Volstate Online however, we cannot guarantee that My Volstate Online will function properly. We recommend that you download either Internet Explorer or Firefox if you use a PC and Firefox or Safari if you use a Mac.