Complaints That Fall Outside Due Process

Complaints that fall outside due process include, but are not limited to, complaints from clinical education sites, employers of graduates, and the general public. All such complaints must be addressed. Some complaints may require an investigation into the situation surrounding the complaint. This is done to ensure a fair and reasonable resolution of the complaint.

Procedures for filing a complaint:

  1. The person filing the complaint will send the written complaint to the Program Director within 48 hours of the event. The Program Director will respond to the complaint in writing within five business days of receipt of the complaint.
  2. If the complaint is not resolved with the Program Director, then the written complaint should be sent to the Dean of Allied Health within 2 business days of the response. The Dean of Allied Health will respond to the complaint in writing within five business days.
  3. If further resolution is required, then the written complaint must be submitted to the Vice President for Academic Affairs. The Vice President will work with all parties to bring resolution to the complaint.

Records of complaints will be maintained by the Program Director for a period of five years.