Letter to Students

It has come to our attention that personally identifiable information was posted on a Volunteer State Community College web server.  This is not the main web server, but one where a course instructor would post the course syllabi and other relevant academic information.  During a recent review of files located on the web server, files containing information such as student names and Social Security numbers were discovered on the server.   Based on a review of server logs, it is unlikely that files have been accessed since 2008.  There was no credit card or financial information in these files.

We deeply regret this problem, and we are committed to doing what we can to help you and others who may have been affected avoid the possibility of identity theft or fraud.  Toward that end, we immediately pulled information of concern off of the server.  This may not have repercussions for you whatsoever, but we prefer to err on the side of caution by warning everyone whose information was on the web server.  To clarify, this information was not placed on Vol State’s main site, www.volstate.edu.

We have contacted the major credit reporting agencies and informed them that some of our students’ personal information may have been compromised.  However, it is important that you take steps to protect yourself.  Details about what the Federal Trade Commission recommends are attached.

We apologize for any inconvenience this may have caused you.  We will work with you if you need resolutions to any issues that arise.  I want you to know that I and the entire Vol State administration take this incident seriously, and we will do all we can to ensure that it does not happen again.

If you would like additional information, we have a list of frequently asked questions at www.volstate.edu/securityID.  To discuss this situation further, please contact the college at 615-230-3390 or send an e-mail to securityID@volstate.edu

Sincerely,

Dr. Bruce Scism
Interim President, Volunteer State Community College

P.S.  Please check the Vol State web site for more information on what occurred and how you can protect yourself.  Visit http://www.volstate.edu/securityID

Attachment


The Federal Trade Commission recommends that you call the toll-free fraud number of any of the three nationwide consumer reporting companies and place an initial fraud alert on your credit reports.  An alert can help stop someone from opening new credit accounts in your name.

Experian: http://www.experian.com (888) 397-3742
Online fraud alert: http://www.experian.com/consumer/fraud_faqs.html  
Trans Union: http://www.transunion.com (800) 680-7289

You are entitled to order free copies of your credit reports, and, if you ask, only the last four digits of your SSN will appear on your credit report.  When you receive your credit reports, review them carefully. Look especially for these indicators of possible fraudulent activity:

If you find fraudulent or inaccurate information, get it removed.  For more details about protecting your identity, visit the Federal Trade Commission website at http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt04.shtm#CRContact

Once you’ve taken these precautions, watch for signs that your information is being misused.  If your information has been misused, file a report about the theft with the police immediately, file a complaint with the Federal Trade Commission, and notify the Vol State immediately by calling 615-230-3390 or e-mail securityID@volstate.edu.