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Cell Phone Repair Technician

Company Information

Company: Digital Doc

Location: Hendersonville, TN

Digital Doc is a new kind of electronics repair shop in Hendersonville. We specialize in same day, in store repair of phones, tablets, iPads, PC's and Mac's.

Since its inception in 2010, Digital Doc has grown to nearly 40 stores nationwide and we continue to grow rapidly. We are currently going thru a huge expansion and need new team members to join our team! Are you looking for a dynamic career path and a company that promotes within? Are you a tech savvy individual? Do you enjoy working with cool new cell phones and computer hardware?
Start your career with us, apply today!

Job Description

-Diagnose, troubleshoot and repair devices
-Provide recommendations for problem resolution
-Explain complex technical issues to customers in a non-technical, simple to understand manner
-Provide repair and replacement estimates to customers
-Greet customers in a friendly manner and maintain a positive work environment
-Answer phone calls in the store with a professional, courteous and friendly demeanor
-Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
-Keep track of all devices and inventory while safeguarding all store stock
-Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
-Maintain the cleanliness and professional appearance of the store
-In addition, completing retail store operations such as opening and closing procedures.

Job Type: Full time

Work Hours: various including Saturdays

Compensation: $9.00 - $12.00 per hour based on experience

Start Date: November 30, -0001

Requirements

Basic Qualifications:
-Outstanding customer service skills
-Excellent technical, problem solving, and analytic skills
-Exceptional organizational skills and attention to Detail
-Strong written and oral communication skills
-Work well in team environment
-Ability to work flexible hours, including weekends
-High school diploma or GED
-Basic knowledge of Android, iOS, PC's and Mac's.

Preferred Qualifications:
-A+ Certification
-Experience repairing electronics, smartphones, PC/MACs, and game consoles
-Computer repair and soldering experience is a plus
-Technical degree or certification in Electronics or Consumer Electronics
-Previous experience working at retail electronics store
-Be willing to submit to a criminal background check

Education: High school

Experience: 1 year

Contact Information

Bob Patel
digidocgallatin@gmail.com

Date Posted: January 29, 2018