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Contact Center Representative

The Tennessee Credit Union -

Job DescriptionThe Tennessee Credit Union is looking for an outgoing personality to join the Member Contact Center team. The ideal candidate will provide superior member service while completing transactions and providing information on products and services to members via telephone and other remote delivery channels. The candidate will demonstrate friendliness, very strong interpersonal skills, a professional demeanor and have a sincere attitude of helping to deliver an exceptional member experience for every member, every time. EOE

Monday - Thursday: 8:00a - 5:00p Friday: 8:00a - 6:00p

DUTIES

The following duties are normal for this position, but should not be interpreted as all inclusive. Other duties may be required and assigned.
•Answer and route switchboard calls.
•In compliance with Credit Union regulations, assist with member account requests as workload allows.
•Maintain current list of employees, their phone extensions, and expected absences, such as vacations and lunch hours; provide this information to the relief operator.
•Maintain a clean, neat appearance for the area.
•Make arrangements for back-up phone coverage prior to leaving the Member Contact Center area.
•Post and process mail items.
•Respond to or reassign all Member Service e-mail requests, CU Always ticket requests, and online account opening requests.
•Review all call status reports as assigned by the management to provide the most efficient and effective use of support center and branch employee resources.
•Perform all other duties as assigned.

Job RequirementsQUALIFICATIONS
•General knowledge of Credit Union operations, of products and services.
•Professional appearance and behavior, particularly the ability to deal with multiple requests, problem situations, and frequent interruptions.
•Pleasant telephone voice and personal demeanor.
•Ability to work in a non-smoking environment.
•Ability to sit for extended periods of time, with constant repetitiveness of picking up/laying down phone handset, or ability to use headset.
•One year as telephone operator, receptionist or comparable position preferred.
•Prior Credit Union experience a plus but not required.
•High school education required
•Good credit is essential for this position.

In order to be hired into this position, the candidate must have an acceptable credit history per a report which will be run prior to employment. Good credit history is considered an essential element for this position. In addition, the candidate must pass a drug screen and background check. No recruiters please.

The Tennessee Credit Union uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.


Qualifications Education: High school
Experience: 1 year


Work HoursCompensationJob typeStart Date
Monday-Thursday 8-5; Friday 8-6Discussed upon interviewFull timeDecember 13, 2017

Company Description For 65 years, The Tennessee Credit Union has been helping members achieve their financial goals with products and services designed to exceed their expectations. We were founded in 1950 by a small group of dedicated volunteers guided by their commitment to provide members with the tools and knowledge necessary for personal financial growth and a sound financial future. As a not-for-profit financial cooperative, we are owned and governed by our members. It is this distinction that makes it possible for us to return profits back to our members in the form of low financing rates, high savings rates, fewer fees, improved technology, and high quality products and services.


Contact Information Karla Kellogg


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